Refund policy

We want you to be happy with your Body Framer. If something isn't right, please contact us at offcore@synerwith.com before sending anything back – in many cases we can sort it out without a return.

Faulty or incorrect items

If your item arrives damaged, faulty, or is not what you ordered, we will replace it or give you a full refund including shipping. Send us a photo and your order number within 14 days of delivery. Nothing in this policy limits your rights under the Australian Consumer Law or the New Zealand Consumer Guarantees Act.

Change of mind and sizing

You can return unworn, unwashed items with the original packaging within 30 days of delivery. Return shipping to our warehouse in Korea is at your cost, and the original shipping fee is not refunded. Because international return shipping is expensive, please contact us first – for sizing issues we will try to find a cheaper solution for you.

For hygiene reasons we cannot accept items that have been worn (other than tried on over underwear), washed, or that show signs of use.

Refunds

Once we receive and check the return, your refund is issued to the original payment method within 10 business days. Your bank or PayPal may take a few extra days to show it.

How to return

Email offcore@synerwith.com with your order number and the reason. We'll confirm the return address and steps. Please use a tracked service – we can't refund parcels that don't reach us.